Question 1

What's actually different between Core and Advanced?

Accepted Answer

Core covers 24/7 monitored detection and response, cyber threat intelligence, guided post-incident remediation, templated phishing simulations, automated security awareness training, and standard human risk scoring. Advanced includes everything in Core, plus proactive threat hunting with expanded scope, fully managed remediation (not just guided), automated spear-phishing-style simulations, an organisation and employee cyber-health report, breach forecasting and protection, and continuous dark web monitoring with domain and breach scanning. If you're not sure which fits, Request a Demo and we'll tell you honestly — not just upsell to Advanced by default.

Question 2

Is €50/month the full price, or are there extra fees?

Accepted Answer

€50/month is the full Core price per user, excluding VAT. For a business with less than 10 employees a custom pricing is negotiated. Advanced is quoted separately since it varies with requirements and service add-ons.

Question 3

Do prices include VAT?

Accepted Answer

No — prices shown are net of VAT, standard for German B2B pricing. VAT is added at the applicable rate on your invoice.

Question 4

Is Fraud & Payment Verification included in Core or Advanced?

Accepted Answer

Not yet — it's currently in private pilot and not generally available, so it isn't bundled into either tier's price. Request a Demo and ask to join the waitlist if you want early access as it becomes available.

Question 5

Do you offer a free trial?

Accepted Answer

Not a self-serve trial — but Request a Demo gets you a live walkthrough of the actual product before you commit to anything, not a generic sales deck.

Question 6

What's the minimum contract term, and can we cancel?

Accepted Answer

Term and cancellation terms are set out in your service agreement, which we go through with you directly before anything is signed — not a fixed public policy, since it's agreed as part of onboarding. Request a Demo and we'll walk through it.

Question 7

Who actually delivers the service — CyberFence or someone else?

Accepted Answer

Human Risk Management is delivered in partnership with usecure; Endpoint & Identity Protection with Huntress — both established, independently-vetted platforms. CyberFence is your single point of contact, contract, and support for both, so you're not managing separate vendor relationships yourself.

CyberFence Protection:

Core

Advanced

Frequently Asked Questions

Not sure which plan fits your business?